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Shipping Terms

COSTS

Lavish Bath Box ships subscriptions globally and from our online store to US/CA  only (if you wish to discuss shipping to a store order internationally please email support@lavishbathbox.com).  For US customers monthly subscription boxes are shipped at a flat $7.99. For Canadian customers boxes are shipped at a flat $13.99. For an explanation of international shipping costs see below.

Shipping on shop orders are calculated based on weight and due to the limitations of our software can add up to be higher than necessary upon the purchase of multiple items.  All overages on shop orders WILL be refunded after the order is processed.

With each order sent you’ll receive an email with your tracking number as soon as it is shipped. Alternatively, you can log on to your account to view your most recent tracking number under the “your subscription(s)” section.   All packages are shipped via US Postal Service.

INTERNATIONAL SHIPPING

We are excited to announce new LOWER international flat rates for Canada and WORLDWIDE:  Canada: $13.99 | Everywhere Else: $18.99
These new rates are approximately 20% cheaper for Canada and a whopping 35% cheaper for other countries compared to our previous costs for international shipping.  Hoo-rah!

ORDER PROCESSING

Monthly boxes ship on by the end of the month.

Shop orders received between Tuesday and Saturday are usually processed within two business days. Orders made at the end of the month may take an extra day or two due to subscription box shipment priority.

DELAYS

We do our very best to have our packages delivered on time and within our estimated windows. When there are known delays, such as around the holiday season we will alert customers and do our best to ship early to ensure on-time holiday delivery, however, once the package is in the hands of USPS control over delivery times are largely out of our hands especially in the event of delays due to inclement weather as we are unable to anticipate such events prior to shipping.

RISK OF LOSS

Any merchandise purchased from our Site will be shipped by a third party carrier.  As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier. If your box was marked as delivered your post office will have a geo-tag of where that box was when it was scanned  – we recommend contacting your local office and making sure it was actually delivered at your address. If you request it, they are required to open an investigation to find your box.  We are happy to assist how we can!

  

CHANGE OF ADRESS & RETURNED SHIPMENTS

If a shipment is sent to the wrong address due to an incorrectly entered or out of date (not updated) information we cannot re-route the shipment and we will not be able to refund you. We suggest you contact your local post office to attempt to intercept it prior to local delivery. If your box is returned to us you will be responsibly for additional shipping to have it resent.

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